A significant update is on the horizon that will impact the ability of some households to stream online content. UK residents who utilize BT TV have been warned that certain set-top boxes will no longer support the popular Netflix application. This change is due to Netflix enhancing its service, rendering older hardware incapable of keeping pace.
The affected devices are the TV Recordable Box (G4) and the TV Box (Z4). BT explained that Netflix is updating its app to provide an optimal user experience, leading to incompatibility with these specific boxes.
According to a report by Cordbusters, this alteration will come into effect on March 4, 2026. After this date, users with these boxes will lose access to Netflix shows like Drive to Survive, Stranger Things, Seven Dials, and Breaking Bad unless they switch to more modern equipment. BT assured customers that newer models will not encounter the Netflix block.
The company confirmed, “The rest of our EE TV Boxes, including the 4K Recordable Box (G5), will continue to be supported.” Additionally, BT reassured customers that their Netflix subscriptions will remain unaffected, and they can still stream content on compatible devices.
Individuals who suspect they are using the impacted boxes are encouraged to contact BT to explore upgrading to a newer model. Netflix will remain accessible through alternative devices such as smart TVs, Fire TV Sticks, gaming consoles, and Apple TV boxes.