In a startling incident, a hairdresser responded to an unhappy customer with a profane four-word outburst. Paige Kakahi, 24, had scheduled a last-minute appointment on September 12 for a wash, cut, and blow-dry before a dinner with her in-laws. However, before completing the blow-dry, Paige alleged that she was hurriedly asked to leave the salon as closing time approached.
Refusing to pay the full price for the incomplete service, the hairdresser reportedly became enraged and engaged in a heated argument with the dissatisfied customer. A video captured the moment when the hairdresser shouted at the upset customer, instructing her to “pay and leave.”
Paige, a Brisbane-based roofing company owner in Australia, expressed her unease, stating, “To be honest, it became quite scary. I didn’t realize how much it upset me until I was home watching the video over.”
Paige, who typically gets a weekly wash and blow-dry, sought a different salon when her regular hairdresser was fully booked. After requesting hair appointments on a local Facebook group, the salon promptly responded.
Upon arrival, Paige detailed her desired services – a basic wash, cut, and straight blow-dry. She recounted, “Initially, everything appeared normal. I was content with my wash and cut, but then came the blow-dry. The first hairdresser, different from the one in the video, began blow-drying without the nozzle. Despite my inquiry, she assured me it would be fine and that my hair would be blow-dried straight. However, she had to leave to pick up her son, leading to the hairdresser in the video taking over.”
“The replacement hairdresser hastily attempted to blow-dry my hair, but at six o’clock, she abruptly stopped and insisted I leave. My hair remained curly and unfinished, causing my dissatisfaction with the service,” Paige explained.
When Paige contested the full payment due to the incomplete service, the hairdresser took offense and engaged in a dispute. In a video recorded by Paige, holding her two-month-old baby, the hairdresser dismissively remarked, “Don’t offer your opinion, as you’re not a professional. Your opinion is unnecessary. Did I solicit it?”
Subsequently, she added, “Don’t display that disrespectful attitude. Understand that and show respect for a business.”
Paige recounted her efforts to maintain composure and reason with the hairdresser, despite the continuous pointing and yelling. She emphasized her frequent hair treatments providing insight into what was achievable. Paige even presented a photo post-blow-dry to demonstrate the salon’s error rather than her hair’s natural state. Feeling pressured and eager to leave the tense situation with her baby, Paige ultimately paid the full fee.
Explaining her decision, Paige shared, “Many questioned why I proceeded to pay after the ordeal. Simply put, it was an exit strategy. I grew weary of arguing with this confrontational, aggressive individual, and it no longer seemed worthwhile.” The hair salon has been approached for comment.