Virgin Media O2 users are being warned about a concerning new scam that is on the rise. The telecommunications company has issued an alert after noticing a significant increase in fake call center numbers being distributed through AI.
Reports indicate that millions of individuals may have already fallen victim to calling these fraudulent numbers, leading them to cybercriminals who attempt to steal sensitive information such as bank details.
Recent data suggests that approximately 13% of UK consumers have encountered fake customer service numbers via search engines or AI tools.
Virgin Media has highlighted that criminals are taking advantage of AI technology to present consumers with fake phone numbers and websites when seeking to contact reputable brands. This deceptive tactic enables fraudsters to gather personal data and carry out scams.
As more people rely on AI-generated search results for information, hackers find an opportunity to deceive unsuspecting users.
To protect themselves, Virgin advises customers to only use authentic service numbers provided on official company websites, apps, or bills. For those needing assistance from O2 or Virgin Media, calling 202 from an O2 device or 150 from a landline is recommended.
It is crucial to exercise caution when dealing with numbers obtained from search engines, social media, or AI tools. Additionally, individuals should refrain from sharing security codes or personal information with unknown callers, regardless of their claimed identity.
Murray Mackenzie, Director of Fraud Prevention at Virgin Media O2, emphasized the risks posed by AI tools that aid fraudsters in creating realistic-looking fake numbers. The company is actively combating scams by blocking known scammer numbers and flagging suspicious calls using AI technology.
Virgin urges the public to report suspicious numbers to 7726 to help in shutting down scams promptly. By remaining vigilant and reporting potential threats, everyone can contribute to safeguarding against fraudulent activities.